Privacy Policy

Last updated: May 02, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

1.1. Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

1.2. Definitions

For the purposes of this Privacy Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to GRATEFUL BREAD HOSPITALITY PRIVATE LIMITED (operating under the trade name CHIANTI), NO. 83, 4th Cross,16th C Main, 4th Block, Koramangala Layout, BANGALORE, Bengaluru Urban, Karnataka, 560034.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website.
Country refers to: Karnataka, India
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website for this specific document.
Service Provider means any natural or legal person who processes the data on behalf of the Company.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
Website refers to Chianti Ristorante & Wine Bar, accessible from www.chiantiristorante.in
You means the individual accessing or using the Service.

2. Collecting and Using Your Personal Data

2.1. Types of Data Collected

2.1.1. Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information that We may collect directly from You through our Website includes but not limited to:

Name: Collected through our contact form and potentially through the third-party reservation link.
Mobile Number: Collected when you contact us directly via phone for reservations and through our contact form. It is also collected by the third-party reservation link.
Email Address: Collected as an optional field in our contact form and when you sign up for our email updates. It may also be collected as an optional field by the third-party reservation link.
Message: Collected through our contact form and potentially through the third-party reservation link to understand your specific needs.

2.1.2. Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

We use third-party analytics services to help us analyze the usage of our Service and understand user behavior. These tools may automatically collect and process usage data as described above. We may also use other similar analytics or tracking technologies from time to time.

2.2. Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on Our Service and store certain information.

Cookies or Browser Cookies. Our Service, which is built on the Wix platform, may use cookies for essential website functionality and to enhance user experience. These cookies may include session cookies (deleted when you close your browser) and persistent cookies (which remain on your device for a period). You can manage your cookie preferences through your browser settings, allowing you to refuse all cookies or to indicate when a cookie is being sent. However, if You do not accept cookies, some parts of our Service may not function correctly.
Third-Party Cookies. We may also use third-party services, such as analytics providers, which may set cookies on your device to collect information about your use of the Service.

We may use cookies for purposes such as:

Essential Functionality: To provide you with the basic services and features of the Website.
Analytics: To understand how users interact with our Website and to improve its performance.
Preferences: To remember certain choices you make on the Website.

For more information about the specific cookies used on our Service, please refer to your browser's cookie settings.

2.3. Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To Manage Reservations: If you contact us via phone or through our online reservation link, we will use the information you provide (name, mobile number, optional email etc.) to process and manage your restaurant reservations, including confirmations and any necessary communication related to your booking.
To Send Updates and Marketing Communications: With your consent (e.g., if you sign up for email updates or do not unsubscribe from WhatsApp communications), we may use your email address and phone number to send you news, special offers, promotions, and other information about Chianti Ristorante & Wine Bar. You have the right to opt-out of these communications at any time by contacting us or using any provided unsubscribe mechanisms.
To Track Website Usage and Improve Our Service: We use automatically collected Usage Data and third-party analytics tools to understand how users interact with our Website. This helps us analyze trends, monitor website performance, and improve the content and functionality of our Service.

We may share Your personal information with third-party service providers as necessary to facilitate these purposes, such as our reservation service provider, email marketing platform, and analytics providers. We do not rent or sell your personal data to third parties.

3. Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. This includes retaining data to manage reservations, send you updates and marketing communications (for as long as you haven't opted out), and for internal analytics purposes.

You have the right to request the deletion of Your Personal Data that We have collected about You. Upon receiving such a request, We will take steps to delete your data in accordance with this Privacy Policy and applicable law, unless we have a legal obligation or other lawful basis to retain certain information (e.g., for legal compliance, resolving disputes, or enforcing our agreements).

The Company will also retain Usage Data for internal analysis purposes, generally for a shorter period. This data may be retained for longer if needed to enhance the security or functionality of our Service, or if we are legally required to do so.

4. Transfer of Your Personal Data

Your information, including Personal Data, may be processed in Bengaluru, India, where the Company's operating offices are located, and in other locations where our third-party service providers have their servers. This means that Your information may be transferred to — and maintained on — computers located outside of Your state, province, or country, including jurisdictions with data protection laws that may differ from those in India.

By using our Service and providing us with your information, you acknowledge and consent to this potential transfer.

We will take reasonable steps to ensure that Your data is treated securely and in accordance with this Privacy Policy, regardless of where the processing occurs. We ensure that our third-party service providers have adequate security measures in place to protect your personal information.

5. Delete Your Personal Data

You have the right to request that We assist in deleting the Personal Data that We have collected about You.

If you would like to update, amend, or delete any personal information that You have provided to Us, please contact us using the information provided in the "Contact Us" section of this Privacy Policy. We will review your request and take appropriate action in accordance with this Privacy Policy and applicable law.

Please note that We may need to retain certain information when we have a legal obligation or other lawful basis to do so.

6. Disclosure of Your Personal Data

We may disclose Your Personal Data in the following situations:

With Third-Party Service Providers: We may share Your personal information with third-party service providers to the extent necessary for them to provide services to us, such as our reservation platform, email marketing service, and analytics providers. These providers are obligated to protect your data and use it only for the purposes of providing their services to us.
Law enforcement: We may disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Other legal requirements: We may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

We do not sell or rent your personal data to third parties for their marketing purposes.

7. Security of Your Personal Data

The security of Your Personal Data is important to Us. Our website is built on the Wix platform, which implements security measures to protect the information it stores. We also strive to ensure that our third-party service providers employ commercially acceptable security practices to safeguard your data.

However, you acknowledge that no method of transmission over the Internet or method of electronic storage is completely secure. While we take reasonable steps to protect Your Personal Data, we cannot guarantee its absolute security.

8. Children's Privacy

Our Service is primarily intended for adults. We do not knowingly target or collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We will take steps to remove that information from Our servers.

While our services are not specifically directed at children, if we were to collect information from a minor and if applicable law required parental consent, we would seek to obtain it.

9. Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

10. Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. Any changes will be posted on this page with a new "Last updated" date at the top of the Privacy Policy.

It is your responsibility to review this Privacy Policy periodically for any changes. Your continued use of our Website after any changes are posted constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: chiantibangalore@gmail.com

By phone number: +91-6366330836